The Complete IT Platform
Every tool your team needs — monitoring, helpdesk, billing, patching — built to work together seamlessly.
RMM
Remote Monitoring & Management
Get real-time visibility across all your managed endpoints, servers, and network devices. Odin Help's RMM engine collects performance metrics, health data, and inventory continuously so your team can act before users are impacted.
- Real-time endpoint health dashboards
- CPU, memory, disk, and network monitoring
- Automated alerting and threshold policies
- Remote command execution and scripting
- Asset inventory and hardware tracking
- Per-technician RMM agent pools (100–200+ agents)
Helpdesk
Helpdesk & Support Activities
A full-featured helpdesk designed for speed. Support agents get all the context they need — asset details, ticket history, SLA timers — in a unified workspace that keeps them focused on resolving issues.
- Configurable ticket queues and priorities
- SLA policies with escalation rules
- Internal notes and team collaboration
- Customer-facing support portal
- Email-to-ticket and auto-assignment
- AI-assisted first-response suggestions
Tickets
Ticket Management
Comprehensive ticket lifecycle management from creation to resolution. Customizable workflows, statuses, and automation rules ensure no request falls through the cracks.
- Customizable ticket statuses and workflows
- Bulk operations and merge tickets
- Related ticket linking
- Automatic SLA breach notifications
- Custom fields and form builders
- Saved views and filters
Time Tracking
Ticket Time Tracking
Accurately capture billable and non-billable time directly within tickets. Time entries flow directly into billing — no manual data entry, no lost hours.
- Built-in timer per ticket
- Manual time entry with notes
- Billable vs non-billable classification
- Time reports by technician, client, or date
- Direct integration with billing module
- Approval workflows for time entries
Billing
Integrated Billing via Stripe
Close the loop between service delivery and revenue. Odin Help generates invoices from ticket time entries and service contracts, then collects payment through Stripe — all without leaving the platform.
- Automatic invoice generation from time entries
- Recurring service contract billing
- Stripe payment processing built in
- Per-client billing rules and rate cards
- Invoice history and payment tracking
- Exported reports for accounting
Patch Management
Patch Management
Keep your managed endpoints secure and compliant. Schedule, approve, and deploy patches across Windows and macOS fleets with full visibility into patch status and history.
- Automated patch scanning and detection
- Approval workflows before deployment
- Scheduled maintenance windows
- Third-party application patching
- Patch compliance reporting
- Rollback capability for failed patches
Discovery
Network Discovery
Automatically discover all devices on your managed networks. Build a complete picture of your client environments — routers, switches, printers, IoT — even unmanaged devices.
- Automated LAN/WAN device discovery
- SNMP and ping-based scanning
- Network topology mapping
- Unmanaged device detection and alerts
- Scheduled discovery jobs
- Asset import into inventory
Roadmap
We're continuously building. Here's what's coming next to Odin Help.
Mobile App
Native iOS and Android apps for technicians on the go.
Chat Support
Live chat widget to create tickets directly from your clients' websites.
Advanced Analytics
Business intelligence dashboards for MSP performance metrics.
Password Manager
Secure credential vault shared across your team.
Multi-Tenant Portals
Branded self-service portals for each of your clients.
GDPR Compliance Tools
Data processing agreements and privacy tooling built in.
Works with your stack
Odin Help connects with the tools you already rely on — and provides an open API for everything else.