Building the future of IT support
We're a team based in Richmond, VA on a mission to make IT support simpler, smarter, and more reliable for every team.
We understand IT support because we've lived it
Odin Help was born from the frustration of juggling too many tools to deliver great IT support. Disconnected ticketing systems, separate RMM platforms, manual billing — it was costing time, money, and sanity.
So we built the platform we always wanted: one that connects every part of the IT support lifecycle, from the first support request to the final invoice. Headquartered in Richmond, VA, our team is committed to building a product that genuinely makes life better for IT professionals.
Our mission is simple: IT Support, Simplified.
Where great IT support software is made.
Security & reliability you can count on
We treat your data and your clients' data with the same care we'd want for our own. Here's how we back that up.
Data Security
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We follow AWS security best practices with regular third-party penetration testing.
Compliance Ready
Odin Help is built to support HIPAA-aware workflows, SOC 2 alignment, and GDPR data processing requirements. Audit logs capture every action.
Uptime Commitment
We target 99.9% monthly uptime for all production services. Real-time status and incident history are publicly available on our status page.
Access Controls
Role-based access control with granular permissions. SSO via Microsoft Entra. Multi-factor authentication enforced for all admin accounts.
Backups & Recovery
Automated daily backups with point-in-time recovery. Data is replicated across multiple AWS availability zones for resilience.
Responsible Disclosure
We have an active security vulnerability disclosure program. If you find a security issue, please contact security@odinhelp.com.
Technology partners
Odin Help is built on and integrated with best-in-class technology partners to deliver a reliable, scalable platform.
Native remote access integration. Technicians launch sessions directly from Odin Help tickets.
Embedded payment processing for service invoices, subscriptions, and one-time charges.
Microsoft Entra ID for SSO, Microsoft 365 for email integration, and Azure as our cloud infrastructure partner.
Our platform is built on AWS for reliability, global scale, and enterprise-grade security.