Compare every plan, side-by-side
One chart per offering. Per-technician self-service pricing for teams running their own support, and managed plans where the Odin Help team delivers it for you.
Self-Service Helpdesk Platform
For MSPs and internal IT teams who want to run their own support operation. Per-technician pricing with endpoint-based RMM billing.
Basic Small teams getting started $15 /technician/month Get Started | Most Popular Pro Growing MSPs and IT teams $39 /technician/month Start Free Trial | Enterprise Large teams, advanced needs $79–$99 /technician/month Custom contract, minimums apply Contact Sales | |
|---|---|---|---|
| Core platform | |||
| Helpdesk & ticketing system | |||
| Time tracking | |||
| Basic reporting & dashboards | |||
| Knowledge base integration | |||
| RMM / endpoints | |||
| RMM agents included | 50 / account (total cap) | Unlimited (priced per endpoint) | Unlimited (priced per endpoint) |
| 0–100 endpoints | — | $2.00 / device / mo | $2.00 / device / mo |
| 100–500 endpoints | — | $1.50 / device / mo | $1.50 / device / mo |
| 500+ endpoints | — | $1.00 / device / mo | $1.00 / device / mo |
| Automation & AI | |||
| Automation + workflows | |||
| AI ticket routing | |||
| AI first-response suggestions | |||
| Branding & domains | |||
| Custom domain (portal + support email) | |||
| Enterprise & security | |||
| Advanced security controls | |||
| Uptime SLA guarantee | |||
| SSO / SAML / Microsoft Entra | |||
| Custom integrations | |||
| Onboarding & training | |||
| Support | |||
| Support level | Priority | Dedicated manager | |
| 14-day free trial | |||
Managed Service (MSP) Plans
Want the Odin Help team to deliver support? These plans bundle the platform with technician hours, RMM, patching, and endpoint protection.
Managed plans include the Odin Help platform plus technician support delivered by our team. Add-ons for servers, network stacks, and security upgrades are listed in the rate card below.
Core Remote Managed Remote-first managed support $69 /user/month $1,500/mo minimum Contact Sales | Best Value Advanced Hybrid Managed Remote + pooled onsite hours $119 /user/month $3,000/mo minimum Contact Sales | |
|---|---|---|
| Helpdesk coverage | ||
| Remote helpdesk | Unlimited (8×5, fair use) | Unlimited (priority) |
| Onsite support | Billable — $175/hr (2-hr min) | 1 hr / 10 users / mo (pooled) |
| Additional onsite (over pool) | n/a | $150/hr |
| After-hours rate | 1.5× | 1.5× |
| Platform & monitoring | ||
| RMM monitoring + alerting | ||
| Patch management (OS + 3rd-party) | ||
| Endpoint protection (AV / EDR baseline) | ||
| Ticketing + asset management | ||
| Server monitoring (light) | ||
| Network + infrastructure mgmt | ||
| Operations | ||
| User onboarding / offboarding | Standard scope | Standard scope |
| M365 / SaaS support | Basic | Full |
| Vendor coordination | ||
| Quarterly business review (vCIO-lite) | ||
| Project & non-standard work | ||
| Project rate | $125–$175/hr or fixed bid | $125–$175/hr |
| Major infrastructure work | Billable | Billable |
| Non-standard / legacy systems | Billable | Billable |
| Guardrails | ||
| Baseline standards required | ||
| Standardized network required | ||
| Onsite strictly capped & pooled | ||
| Non-compliant remediation | Billable | Billable |
| Excessive usage outcome | Review or tier upgrade | Upgrade or custom plan |
Required MSP add-ons
Add-on pricing is the same on both managed plans. Final pricing depends on environment size and complexity.
| Add-on | Rate |
|---|---|
| Servers | $175 – $300 / server / month |
| Network stack (per site) | $150 – $300 / site / month |
| Security / backup upgrades | $10 – $30 / user / month |
Common questions
What counts as a "technician license"?
A technician license is for each active support agent who uses Odin Help to manage tickets, access RMM, or perform support work. Read-only admin accounts are not counted.
Can I mix plans or upgrade later?
Yes. You can start on Basic and upgrade to Pro at any time. Billing is prorated for mid-cycle upgrades.
How is RMM priced on the self-service plans?
Basic includes a hard cap of 50 RMM agents per account. Pro and Enterprise scale unlimited and are billed per endpoint at $2.00 / $1.50 / $1.00 depending on volume tier.
What is the difference between Core Remote and Advanced Hybrid managed plans?
Core Remote is remote-only managed support with onsite billed hourly. Advanced Hybrid bundles a pooled onsite allowance (1 hour per 10 users / month), server monitoring, vendor coordination, and a quarterly business review.
Why are there monthly minimums on managed plans?
Managed plans bundle real technician time. Minimums ensure we can staff and standardize your environment correctly — $1,500/mo on Core, $3,000/mo on Advanced.
Is there a free trial?
Yes — Basic and Pro come with a 14-day free trial. No credit card required to start.